Local Authorities are currently responsible for managing the processing of benefit applications.
We provide an analysis of performance on Speed of Processing New Claims and Speed of Processing Change of Circumstances requests.
This analysis is taken from the Department for Work and Pensions at www.gov.uk
In the analysis, you can select your authority and either of the indicators to see a full analysis.
Analysis is only provided for Local Authorities which are members of Rural Services Network – SPARSE.
Latest Analysis:RSN Benefits Processing Analysis 2016/17
UPDATED using Nearest Neighbours Model 2014 (English Authorities)
Analysis user guide
We are currently carrying out a mapping exercise to determine which indicators are collected locally by local authorities and if there are any other areas where local authorities would benefit from benchmarking information.
Please contact email@example.com for more information about our analyses or to suggest further areas of work where you feel your authority would benefit from benchmarking information.