27 Aug 2026
Don't Put Off The Switch
The UK’s analogue landline network will be switched over to digital in January 2027.
BT has worked closely with charities and representative groups, including the Rural Services Network, who have been advising on the needs of customers most affected by the switch, and as a result, BT is taking steps to give customers the best possible experience.
Millions of customers across the UK have made the move to more reliable, secure digital landlines.
With less than 6 months before the aged old analogue telephone network retires, it’s critical you engage with your provider. If you’ve received a letter, email or call from us about your upcoming move, it’s important you engage with us to avoid the risk of service disruption.
BT Joins forces with Clare Balding to launch the ‘Don’t Put Off the Switch’
Making The Switch
Switching to BT’s new service, Digital Voice, is free, with no change to phone numbers and compatibility with most handsets.
If you need additional support, contact your landline provider. BT customers can call 0330 1234 150 or via webform at:
Connected Together – All-IP – About BT | BT Plc.
If you have a different provider, please contact them to discuss switching to a digital landline.
Learn More About Digital Voice Here
Following the lead of countries like France, Germany, Australia and Japan, the UK’s landlines are going digital. By January 2027, this industry-wide shift will enable calls to be made over a broadband line instead of the decades-old analogue network.
This once-in-a-generation upgrade will replace technology that is increasingly unreliable and outdated. The move from analogue to digital landlines offers many benefits, including enhanced scam call protection, improved reliability and clearer calls, ensuring a better service for customers.
BT is working with government, Ofcom, telecoms providers, key industry groups and organisations like Rural Services Network to ensure that everyone knows about the change, how they’ll be impacted and what they need to do as a result.
Digital Voice Webinars
WEBINARS FOR STAKEHOLDERS
BT’s built great momentum on their new webinar platform since launching it in May.
As a reminder, the monthly programme update webinars are now being hosted via a new platform called Crowd Comms. Please note that the previous Microsoft Teams call has been cancelled and all webinars going forward will be on the new platform.
Please sign up to the webinars to keep up to date with all you need to know about the final year of the PSTN switch & the move to Digital Voice.
The stakeholder webinar takes place on the second Tuesday of every month. Sign up using the button below.
WEBINARS FOR CUSTOMERS
BT is continuing to host webinars for customers, giving them the opportunity to keep up to date with all things Digital Voice.
Three sessions will be held every month – during the day, in the evening, and even on a weekend.
Customers can sign up to the webinars using this link – https://crowdcomms.com/digitalswitchover.
Please do share this with your local community – everything we can do to spread the word will really help with the switchover.
Further Information Links
Get ready for the digital landline switchover – for you or someone you support: www.bt.com/about/all-ip/connected-together
What is Digital Voice: www.bt.com/broadband/digital-voice
Downloadable Guides
Help your family and friends make the switch to Digital Voice
The UK’s analogue landline network will be switched over to digital in January 2027
