We believe that everyone should have access to reliable and safe heat no matter their personal circumstance. All customers are unique, and we work hard to ensure our customers and their loved one’s safety by offering a variety of free services to keep you safe, warm and independent in your own home including:

Helpful tips to save energy

We all want to save money on energy bills while staying safe and well, and one of the easiest ways to reduce costs is by making small, simple changes which can add up to real annual savings.

We are working with our partners to provide practical advice, from energy saving tips to finding financial assistance towards your energy bills. Find out more at saving-energy.co.uk

Helping you maximise your income

If you’re facing challenges paying your bills or worried about managing your finances effectively, we can help through several tools designed to help you maximise your income.

Keep track of your money with the free IE Hub budgetary tool that helps you to manage your household finances and budget effectively.

The Turn2Us benefit calculator will help you discover which means tested benefits you may be entitled to. It's free to use and the details you provide are kept anonymous.

Visit Maximise your income Cadent  

Are you feeling worried or stressed?

Your wellbeing is our priority. If you are anxious or stressed about keeping your home safe and warm, our partnership with Shout offers 24/7, free, confidential text support from a trained mental health advisor.

Know someone who could benefit from this service? Text WARMTH to 85258 to speak to a trained advisor.

For more information about the help available to you, visit www.giveusashout.org/.

EasyAssist™ Emergency control valve

The EasyAssist™ ECV (Emergency Control Valve) is a gas safety device available to those who are eligible for the Priority Services Register to help them easily disconnect their gas supply in the event of an emergency. With a push of the red button on the device - rather than turning the valve lever - the gas supply will be disconnected. We fit these free of charge. Apply here EasyAssist Cadent

Locking Cooker Valve

A locking cooker valve is a simple device, helping protect those who are unable to operate their gas cooker safely, and provides reassurance to family, friends and carers. Fitted by our engineers to existing cooker pipework, it allows the gas supply to be turned on and off easily. It can prevent gas accidents such as the cooker being unintentionally turned on or left on. Carers can turn the valve off and on by simply using a key so the gas cooker can be used safely with supervision. We fit these free of charge. Apply here Locking cooker valve Cadent

These are just some of the ways we can help you. To find out more about the support we can offer visit our website Support Cadent