RSN facilitated an exclusive event for RSN Local Authorities and members of the Rural Services Partnership to hear from BT on the Digital Home Phone Switchover and what it means for their rural communities.  

It is important that Local Authorities and rural organisations can signpost their residents to trusted sources of information about the switchover and where to go for help.  The resources below will support you with this process.   

There is a video of the presentation given by Vicky Hicks, Head of Engagement at BT below which can be shared with your colleagues.  In addition, the slide pack is also available and has lots of relevant information.

• Vicky Hicks, Head of Engagement, BT Group, “The digital home phone switch over & how to access help and support”

	View the video of the presentation below:
	Download the presentation slides below:

Speakers:

Vicky Hicks, Head of Engagement, BT Group
https://www.bt.com/about

Kerry Booth, Chief Executive, Rural Services Network
https://www.rsnonline.org.uk/page/our-team/kerry-booth/

Useful Links and resources shared from the session

BT DATA SHARING AGREEMENT

To find out more about the Data Sharing Agreements, visit: LGA Data Sharing Agreement

INDIVIDUAL QUERIES

If anyone has an individual query in relation to their own customer account, please contact BT on 150 for support.

RSN DIGITAL VOICE WEB PAGE

To find out more about Digital Voice – visit our webpage which has links to leaflets and further information including a video about Digital Voice.

RSN webpage on Digital Switchover

BT DIGITAL VOICE VIDEO

This video from BT, sets out further information about Digital Voice:

BT DIGITAL VOICE VIDEO

BT REGIONAL EVENTS

This is the list of upcoming regional events that BT have organised: https://www.bt.com/broadband/digital-voice/events

Q&A - Click here to find out the answers to questions asked at the information event in July 2024.

Relevant guidance leaflets have been developed by TECH UK, and can be downloaded below and shared with your communities: