Bank branch closures in market towns

Market towns are among those affected by another round of bank branch closures by the Royal Bank of Scotland.

Some 162 Royal Bank of Scotland branches will close in England and Wales following a review of the bank's branch network.

Many of the branches due to be closed are in larger towns and cities – especially in the north of England – but some are in smaller market towns.

Closures include RBS bank branches in Ormskirk (Lancashire), King's Lynn (Norfolk) and Horsham (West Sussex).

An RBS spokesman said: “We’ve made the difficult decision to close a number of Royal Bank of Scotland branches.

“Customers of Royal Bank of Scotland in England & Wales will be able to use NatWest branches instead for their everyday banking needs.”

RBS said the way customers banked had changed radically in recent years, with transactions across Royal Bank of Scotland in England & Wales down 30% since 2014.

During this same period, there has been a 53% increase in the number of customers using mobile banking and mobile transactions have increased by 74%.

The RBS spokesman said the bank remained committed to ensuring customers and communities were able to continue accessing quality banking services.

“We now provide our customers with more ways to bank with us than ever before – customers can choose from a range of digital, face-to-face and local options to suit their needs.”

It would be writing to affected customers to highlight alternative ways to bank in their area.

Members of staff would be dedicated to nearby NatWest branches to help Royal Bank of Scotland customers with these services and their banking needs.

The bank had also created a specialist taskforce of technical experts to support customers with training and support with digital skills.


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