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The report found that financial services providers had should always be acting in their customers’ best interests, but they are currently not required to do so. It also examined the so-called loyalty penalty (the cost of being a long-standing customer) and the impact of bank branch closures.
The Daily Mail covered the report’s warning that Britain will soon become a cashless society, leaving vulnerable people ‘at risk’ if ATM machine closures are not halted with ‘urgent action’.
The article notes that 3,200 cash machines have closed since January 2018 and argues that directing customers towards Post Offices to make money deposits and withdrawals is ‘no substitute for a real bank’.
→ www.parliament.uk - Banks can no longer ignore financial inclusion, warns Treasury Committee
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