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With the arrival of chillier weather, a water company is asking customers to carry out a winter MOT on their homes and those of elderly family, friends and neighbours to avoid burst water pipes this winter.
South East Water, which serves 2.2 million customers across parts of Kent, Sussex, Surrey, Hampshire and Berkshire, says pipes burst when exposed to extreme cold such as in attics and outside buildings. Garden taps also need protecting against the cold.
The company is also highlighting its Priority Services Register and special tariffs to help vulnerable customers and those in financial difficulties.
Steve Andrews, Head of Central Operations, said: “Usually at this time of year we ask our customers to make sure they are winter ready but in this strange and very challenging year it is even more important that a full MOT is carried out not only on their homes but by signing up for all the help that is available to prevent further misery and expense cold weather can bring.
“Burst pipes are a very unpleasant and inconvenient problem and when they occur inside the home or in the boundary of a property they are usually the responsibility of the householder to repair.
“To avoid a burst water pipe, there are some easy steps to take to protect exposed pipes and taps by lagging them with our free insulation kits and tap protectors available from our website or by buying industry approved lagging from DIY stores.”
An additional winter ready MOT job is to know where the internal stop tap is located and for people to test it works so the water can be turned off quickly when needed.
In addition, identifying and writing down now the name of a local qualified plumber can save valuable time in an emergency. The online directory WaterSafe is the plumbing industry’s national accreditation body and has a list of approved plumbers.
For the winter kit, additional advice and a video on how to protect water pipes go to southeastwater.co.uk/winter. The name of a qualified plumber can be found at watersafe.org.uk or by calling call 0333 207 9030
Top winter tips:
The company’s Priority Services Register is available for customers with medical conditions, restricted mobility, additional needs, sight and hearing issues who may need some extra support during a water supply emergency. One of the benefits is the delivery of bottled water during a supply issue.
To sign-up for the Priority Services Register contact the Customer Care team on Freephone 0800 952 4000 or go to southeastwater.co.uk/priority
The company also has tariffs to support customers financially including:
More information can be found at southeastwater.co.uk/get-help/help-paying-your-bill
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