We’re proud to have been able to work with a range of local authorities across our region to help provide additional support to our customers through the Government’s Household Support Fund. So far, we’ve been able to support over 2000 customers experiencing financial hardship by distributing over half a million pounds directly to them.

Our specially-trained Extra Care support team can create personalised payment plans to help customers budget, give them some breathing space if they need some extra time to pay, as well as guide them towards other help and benefits available. With different tariff options, customers could be eligible for a discount of up to 50% on their water charges, depending on their situation.

Anglian Water’s Priority Services Register is in place to help lots of people with different needs and is completely free. By signing up, Anglian Water can: 

• Prioritise their needs if there’s an interruption to customers water supply
• Help protect customers against bogus callers 
• Communicate in different languages, including British Sign Language
• Send bills in alternative formats, including large print, audio and braille
• Knock and wait, giving customers longer to get to the door

There are many other priority services which can help. If you or any of your loved ones would like to benefit from the support we can offer at Anglian Water, please get in touch. You can visit anglianwater.co.uk/WaterCare or call our specially trained Priority Services team on 0800 232 1951 to find out more and sign up for free support.