Keeping Telecare Alarms Working During the Digital Landline Switchover

The UK’s landline infrastructure is transitioning from analogue to digital, which may impact Telecare alarms used by older and vulnerable residents. This switchover is already underway, and action is needed now to ensure continuous Telecare support.

If you or someone you know relies on a Telecare alarm, it’s crucial to inform your landline provider as soon as possible. Landline providers need this information to ensure customers continue receiving Telecare services without disruption during the switchover.

Telecare users are advised to:

• Call their landline provider now to inform them they use Telecare.
• Visit digitalphoneswitchover.com for more information.

BT is working with VMO2, the UK Government, TSA and LGA to deliver this campaign.

Customers already identified as using Telecare with BT will be contacted directly to confirm that their details are recorded.

This is a once-in-a-generation change, and it’s vital that all Telecare users are supported throughout the transition.