A new survey by Which? has revealed that an estimated 13 million households didn’t turn on their heating when it was cold last winter.
The research also found that some consumers – such as lower-income households and those aged 45-64 years old – were more likely than others to not turn the heating on when it is cold.
Emily Seymour, Which? Energy Editor, said:
“It’s hugely concerning that an estimated 13 million households have not switched the heating on when it’s cold due to fears of high energy bills.
“Our research shows that certain groups – such as lower-income households and families with children – are more likely to be left in the cold this winter.
“The Government and energy firms need to act now to help those most in need make ends meet over the winter. The Government must introduce a properly targeted social tariff as soon as possible, and energy firms must ensure that their customer services are equipped to properly support customers over the winter.”
The findings reflect RSN’s own Cost of Living survey earlier this year which found that 90% of respondents were trying to reduce spending on home heating.
RSN Chief Executive, Kerry Booth, said the Which? Survey findings come as no surprise:
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