We provide free, confidential and impartial advice, and campaign on big issues affecting people’s lives. Our goal is to help everyone find a way forward, whatever problems they face.  People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may have been asked to give evidence in court, or been misled by a dodgy ad. You may be facing a crisis, or just considering your options. It doesn’t matter   who you are, or what your situation is. Citizens Advice will always give you free, confidential and impartial advice.  We value diversity, promote equality and challenge discrimination wherever we see it. We aim to be sustainable, efficient and effective in everything that we do.

Supporting people and improving society
We use our clients’ experience, stories and evidence to research and campaign for positive change. We have helped to bring about a cap on the cost of payday loans, the end of retaliatory evictions, greater protection for mobile phone customers and more support for parents with the cost of childcare.

Our dedicated staff and volunteers
Our highly trained volunteers support the delivery of our work alongside our paid staff. Our volunteers come from all sorts of backgrounds and help with everything we do: fundraising, IT, administration, campaigning, trusteeship – and, of course, giving advice.  Without their passion and generosity, we wouldn’t be here today.  Our volunteers benefit from the experience too – for example all our retired volunteers believe volunteering keeps them mentally active, and nine in ten unemployed volunteers believe it helps them to move into employment or education.

We’re easy to find
We provide advice online, over the phone, and face to face through our main offices as well as various outreach locations across North Yorkshire including doctors’ surgeries, community centres, libraries and courts.

To find out more about Citizens Advice North Yorkshire visit: https://www.cany.org.uk/