By registering for our Priority Services Register, you can:
If you are finding it hard to pay your bills and are on a low income, you may be in ‘fuel poverty’. Some suppliers have organised special reductions for people in ‘fuel poverty’. These schemes and tariffs are deals for vulnerable customers and ‘fuel poor’ customers.
If you’re having difficulty paying your water bill, you can contact the Customer Care Team on 0333 000 2468, or email firstname.lastname@example.org
The range of special tariffs and support they offer are;
Social Tariff If you have a low income or are in receipt of specific benefits, you may be eligible for the new Social Tariff. If you’re successful, your water bill will be capped at the fixed charge for the year.
WaterSure caps your charges to our average bill. You could be considered for WaterSure if you are a metered customer in receipt of certain qualifying benefits, have either three or more children under the age of 19, or have someone in your home with a medical condition which means you use a lot of water
Helping Hand Social Fund is financial help if you’re in debt with your water charges. Helping Hand can help people clear their debt and start again.
Single Occupancy Tariff is available for those living on their own. If you think you are eligible please contact South East Water.
Water Direct a third party deduction scheme administered by the Department for Work and Pensions. If you claim certain benefits such as Income Support, Pension Credit, Income-based Jobseeker’s or Employment Support Allowance, they may be able to take deductions straight from your benefits
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