Support in paying bills

As the cost-of-living crisis is affecting many of our communities, it’s more important than ever that people who need help paying their bills are being supported…

Our specially-trained Extra Care support team can create personalised payment plans to help customers budget, give them some breathing space if they need some extra time to pay, as well as guide them towards other help and benefits available. With different tariff options, customers could be eligible for a discount of up to 50% on their water charges, depending on their situation.

Anglian Water’s Priority Services Register is in place to help lots of people with different needs and is completely free. By signing up, Anglian Water can:

• Prioritise their needs if there’s an interruption to customers water supply
• Help protect customers against bogus callers
• Communicate in different languages, including British Sign Language
• Send bills in alternative formats, including large print, audio and braille
• Knock and wait, giving customers longer to get to the door

There are many other priority services which can help. Customers can visit anglianwater.co.uk/WaterCare or call our specially trained Priority Services team on 0800 232 1951 to find out more and sign up for free support.