UK telecoms industry agrees plan to help struggling customers

The Guardian reports that the UK’s biggest mobile and broadband companies have agreed a plan to help customers struggling to pay bills amid the cost of living crisis

The companies committed to a five-point plan to support customers struggling with soaring inflation, energy costs and tax rises - including allowing them to switch to cheaper deals without paying a penalty or move on to manageable repayment plans, as well as launching more social tariffs across the industry.

The package was agreed at a summit at Downing Street, co-chaired by the Culture Secretary Nadine Dorries MP and the cost of living business tsar David Buttress; and attended by the top executives of the country’s biggest telecoms firms, including BT, Virgin Media O2, Vodafone, Three, Sky and TalkTalk.

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The Guardian - UK telecoms industry agrees plan to help struggling customers