United Utilities have introduced a better way to engage with people using British Sign Language, as part of our Priority Services scheme

We’ve partnered with Sign Solutions to make communication easier for customers who use British Sign Language (BSL) as a primary language.

The ‘Interpreters Live!’ service, provides on-demand access to qualified, NRCPD registered, British Sign Language interpreters.

Customers can access Interpreters Live! via a link on our website and United Utilities will be listed in the Sign Solutions directory.

It means deaf customers using BSL can easily connect to an interpreter to make an onward call to our Priority Services team, who will then be able to facilitate the call as usual.

This is another example of our commitment to accessibility and a clear focus on:

• Making sure our services are accessible for everyone
• Providing different ways to contact us
• Providing dedicated teams to support Priority Services customers

Jemma Houghton, Priority Services manager said:

"Everything we do is about providing that extra help for those customers who need it most. Working together with trusted organisations like Sign Solutions really allows us to understand the customers we serve and provide them with the services that they need".