The companies are encouraging households suffering from immediate or short-term issues with paying their bills to get in contact so that they can receive help.
All water companies have measures in place for people who struggle to pay for their water and wastewater services. During the current crisis, companies are reaching out to their household customers to encourage them or people they know to take advantage of the assistance available.
In summary the companies are:
In addition, water companies are seeking out customers who may have trouble paying due to being unable to leave their house. Alternative payment methods as well as additional support are being made available for customers in this situation.
Each water company has its own scheme to help customers who find themselves in vulnerable circumstances – schemes such as social tariffs and discounts, and payment breaks.
To help the public keep themselves, their families and their communities protected from the spread of Covid-19 water companies, and their partners, will stop all collections visits. Instead, they will use other channels to contact customers.
Water UK Chief Executive Christine McGourty said:
“We know that it’s an extremely difficult time for everyone at the moment, and the last thing we’d want is for anyone to worry about how they’ll pay their water bill.
“If you’re struggling to pay your bill, or you’re worried you might struggle in the future, please approach your water company for help. There are lots of ways that they can support you, and all you need to do is reach out and get in touch with them.
“If you or any of your family or friends need a little extra help due to particular health issues, please make sure you’re signed up to your local water company’s Priority Services Register.”
Tony Smith, Chief Executive of water consumer group CCW, said:
“We’re really pleased that water companies are showing a willingness to be flexible at a time when the impact of coronavirus will be putting an enormous strain on some households’ finances. It’s really important that customers who are struggling in any way don’t wait to be asked and actively reach out for support, whether that’s help paying a bill or getting other practical assistance.”
The water industry already helps 900,000 customers to pay their bills and has a commitment to increase this to 1.5 million by 2025.
Working with consumer bodies and others, over the next few days and weeks all water companies in England and Wales will actively publicise the schemes they have as well as the charitable and other help available to those who may be struggling. This includes the nationwide scheme to help customers on benefits who need large amounts of water. We will keep customers fully informed of any further updates to the help available during this unprecedented time.
Handwashing and the reliable provision of clean, safe water is critical to the management of the Covid-19 outbreak, and the water industry is working together as a sector to put in place every possible measure to protect our core functions. Consumers can be confident that they will continue to get clean, safe, and reliable water supplies.
Sign up to our newsletter to receive all the latest news and updates.