About 34 per cent of shoppers surveyed said they had been turned away on at least one occasion when they tried to pay with cash since the first COVID-19 lockdown.
Shoppers were most likely to be refused cash payments when they bought groceries, which accounted for 28 per cent of incidents, though pubs and restaurants also accounted for 24 per cent of cases.
The report cites ‘mixed messages’ about the safety of cash as being partly to blame; the Bank of England has since clarified that ‘any risk from handling cash should be low’, especially when compared with touching products in stores.
10 million people across the UK – including elderly and vulnerable consumers – rely on cash and would struggle without it.
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