Every home and business in the UK has the legal right to request a decent, affordable broadband connection

From 20 March 2020, if you can’t get a download speed of 10 Mbit/s and an upload speed of 1 Mbit/s, you can request an upgraded connection. You can make this request to BT, or to KCOM if you live in the Hull area.

You may also find you can already upgrade to a faster connection through an existing fixed or wireless service. Growing availability of wireless broadband services has reduced the amount of properties that can’t get decent broadband significantly in recent years.

The Rural Services Network campaigns for a fair deal for rural areas. It has supported the principle of introducing this Universal Service Obligation however we believe that the level at which it has been set is woefully low and will quickly become out of date compared to the evolution of technology.

Full article:

Ofcom - Your right to request a decent broadband service: What you need to know